Intouch Work From Home Hiring For Support Associate | Apply Now

Freshmen are eligible to apply for this off-campus recruiting campaign by Intouch Work From Home Hiring Support Associates (Chat/Mail). Details and the job description are provided below.

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About Intouch

With over 20 years of experience, 18,000+ team members, and campuses all over the world, IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. We obsess about our clients by delivering exceptional customer experiences for the most cutting-edge brands in the world.

Intouch Work From Home Hiring For Support Associate Details

Job Role: Support Associate

Company Website: www.intouchcx.com

Qualification: Graduate

Experience: Freshers/Experienced

Batch: Recent Batches

Salary: As per company standards

Location: Work From Home

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• In charge of delivering top-notch customer support and resolving grievances and inquiries about order progress, inventory, and billing issues via email and online chat.
• It is your responsibility to respond to questions in a way that upholds performance and quality standards.
• Determine which emails are important and forward them to the right channels.
• Respond professionally to consumer concerns and make an effort to effectively settle disputes in line with established policies.
• Accurately record consumer transactions in the relevant systems.
• When necessary, coordinate with coworkers, lead individuals, and other departments.
• Engage the consumer in conversation while demonstrating tolerance and empathy.
• Give the client information and make the necessary notes in the system detailing the precise actions that have been performed or still need to be completed.
• Make ensuring that all interactions adhere to the policies and procedures.
• Keep up a deep understanding of systems to enable research into information and accurate information delivery to customers.
• Acquire and maintain a comprehensive understanding of all current and upcoming processes and procedures.
• Respond to incoming emails and chats within the allotted SLA. Achieve the designated KPIs, such as Contact, to fulfill quality and performance goals. Manage CSAT, DSAT, time, and quality.
• Attend planned team meetings and extra training sessions.
• Carries out additional tasks as given.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• Basic knowledge of e-commerce websites.
• Above average writing and verbal communication abilities; clear, concise speech with appropriate grammar and enunciation.
• Ability to pay close attention when others are speaking to you and to utilize the knowledge you learn from them to customize your comments and actions to fit their unique demands.
• Ability to operate in a busy, fast-paced atmosphere with constant change Ability to accurately and promptly arrange and follow up on several tasks and information.
• The capacity to use a computer and phone system.
• The capacity to follow all organizational rules and guidelines.
• Capacity to work a range of shifts, including weekends, holidays, nights, and days.
• Capacity to do fundamental mathematical operations.
• Must be able to pass a background check if necessary. Be able to communicate with staff members at all organizational levels.

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How To Apply For Intouch Work From Home Hiring For Support Associate

The link below will allow all interested and qualified applicants to apply online as soon as possible.

All The Best 👍