For the position of International Voice Process – Customer Support in the Hyderabad, Telangana, India locations, IntouchCX is currently accepting applications. The following contains all of the information regarding IntouchCX Walk-In Drive in 2024.
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About IntouchCx
We are IntouchCX—the intersection of innovation and business, of doers and dreamers, of scale and passion. We are transforming the global customer experience in every industry by providing the most well-known businesses in the world with value-driven CX management, digital engagement, and AI and automation solutions.
With our data-driven and brand-specific approach, we collaborate with our partners to help them expand and maximise their customer experience. To produce extraordinary results, we fully immerse ourselves in their environments with curiosity, inventiveness, and originality. We support team performance and ROI alignment to help our partners achieve their strategic objectives by offering actionable insights. Our programmes are customised to guarantee complete uniformity, the health of the team, and cultural fit with the organisations.
IntouchCX Hiring Customer Support Details
Job Role: International Voice Process – Customer Support
Company Website: https://www.intouchcx.com/
Qualification: Graduate or Undergraduate
Experience: Minimum 6 Months
Batch: Recent Batches
Salary: Upto 3 LPA
Job Location: Hyderabad, Telangana, India
Last Date: ASAP
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Roles & responsibilities
- For voice support, the agent must provide voice support.
- The representative must successfully resolve complaints in line with set rules and respond to customer complaints in a professional manner.
- The representative ought to be able to establish a connection with the client.
- The representative should be able to go over resistance and make requests for business.
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Required Skills & Qualifications
- Eligibility: Undergraduate or Graduate (No Pursuing Candidate).
- Minimum proficiency in customer service and at least six months of experience working in voice or international chat support.
- Freshmen with superior communication skills—both written and spoken—may also apply.
- It should be adaptable enough to work with both chat and voice support.
- Initial hires are encouraged to work from the office 100% of the time.
- Able to perform rotating shifts and night and late shifts, seven days a week.
- Applicants with a better grasp of e-commerce websites will be given preference.
- Should have strong comprehension and written and verbal communication abilities.
- Excellent typing speed (at least 30 WPM) for the chat process; strong interpersonal and intrapersonal abilities; and a willingness to work as a team.
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Walk In drive Details
- Date: 28th March – 30th March
- Time: 10.30 AM – 5.30 PM
- Venue: Maximus Towers 2A, 4th & 5th Floor, Mind Space Hitech City | Hyderabad, Telangana, India 500081.