Paytm Hiring For Quality Analyst Tele Collection: Paytm is hiring candidates for the role of quality analyst tele collection. Below is the detailed job description.
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About Paytm
Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Paytm Hiring For Quality Analyst Tele Collection Details
Job Role: Quality Analyst Tele Collection
Company Website: Paytm.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Noida
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Transaction tracking in accordance with procedure parameters.
- Giving feedback based on frequency and events.
- Gathering and monitoring information on the CTQs as specified in the SLA.
- Helping to uncover process-level problems that can enhance performance and the agents’ training needs.
- Taking part in team meetings and giving a briefing on quality performance.
- Give new agents a brief introduction to the process and describe how the quality function works.
- Organize all efforts to enhance processes.
- Tracking of ticket/transaction responses in accordance with procedure standards.
- CSAT report validation and query type analysis for process enhancement.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Capacity to operate in a constantly demanding setting Knowledge of end-to-end procedures and an awareness of crucial parameters.
- Familiarity with Word, Excel, and PowerPoint.
- Strong communication abilities Bengali and Oriya.
- Strong analytical abilities that will be evaluated by quality Test of Aptitude.
- Self-starting and driven to keep becoming better.
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How To Apply For Paytm Hiring For Quality Analyst Tele Collection
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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