REAL WFH Hiring For Customer Support Executive: Real is hiring candidates for work from home opportunity for the position of customer support executive. Below given is the roles and responsibilities and skills and qualifications required for this job.
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About REAL
Real is a rapidly expanding nationwide real estate company driven by technology. At the moment, Real operates in every state in the union, Canada, and the District of Columbia. With our state-of-the-art technological platform, Real, which was founded in 2014, is leading the disruption in the residential real estate sector. Our goal is to transform the home-buying and selling process, improving the lives of agents and giving them access to profitable opportunities.
REAL WFH Hiring For Customer Support Executive Details
Job Role: Customer Support Executive
Company Website: realcompany.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- The ideal applicant for this position should be customer-focused, have great problem-solving abilities, be well-versed in customer service concepts and procedures, and have outstanding writing and verbal communication skills.
- Determine and evaluate the agents’ needs in order to satisfy them by giving them accurate, reliable, and comprehensive information.
- Respond to incoming consumer emails promptly and thoughtfully.
- The ability to prioritize tasks using time management to reach daily job objectives.
- Strong organizational abilities and the capacity to oversee several projects in several departments in order to effectively help the support staff.
- Observe the policies, processes, and guidelines of the company when communicating.
- KPIs for CSAT, daily ticket resolution volume, ticket percentage, One-Touch Response Rate, and other performance indicators are held accountable for.
- Oversee a significant volume of support tickets.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- The capacity to quickly adjust and pick up new technology.
- Outstanding ability to solve problems.
- The capacity to deal with private and sensitive data.
- Outstanding communication abilities both in writing and speaking.
- Excellent motivational and teamwork abilities.
- Multitasking and organizing abilities.
- The capacity for original thought and prompt decision-making.
- Outstanding abilities in client service.
- Capacity to meet rigorous deadlines.
- An acute attention to detail.
- Positivity and a doable attitude.
- A bachelor’s degree, regardless of field.
- It is advantageous to have prior customer service representative experience.
- Familiarity with common software programs including Zoom, Slack, ZenDesk, MS Office, and G-SUITE.
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How To Apply For REAL WFH Hiring For Customer Support Executive
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍