Remote Pass Work From Home Hiring For Customer Support Agent: Hiring new hires for Customer Support Agents and Verifying Eligible candidates may apply for this position using the information below. Below is a thorough description of the eligibility and application process. (Work From Home Remote Pass Hiring)
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About Remote Pass
One of the top global platforms, RemotePass, is revolutionizing how companies find and hire elite personnel. Being named one of G2’s Top 100 Fastest Growing Software Products, our goal is to eliminate regional boundaries and establish an environment where outstanding talent can flourish anywhere.
Organizations can create high-performing remote teams by using RemotePass to streamline global hiring, onboarding, payroll, and compliance. Our platform is intended to enhance the lives of millions of workers globally by giving them access to previously unheard-of chances to network with employers around the world and realize their full potential.
Remote Pass Work From Home Hiring For Customer Support Agent Details
Job Role: Customer Support Agent
Company Website: www.remotepass.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Ticket Management: Handle incoming customer support tickets quickly and effectively by chat, phone, and email.
- Problem Solving: Identify and fix client concerns about payments, account management, platform usage, and technical issues.
- Knowledge Base: To help clients and boost support effectiveness, add to and keep up a thorough knowledge base.
- Customer satisfaction: Make an effort to go above and beyond for clients by offering timely, accurate, and supportive assistance.
- Cooperation: To handle complicated problems and guarantee a flawless client and customer experience, work collaboratively with other teams (such as engineering, compliance, and product).
- Increase CSAT: To help achieve a high Customer Satisfaction (CSAT) score, adhere to policies, processes, and standards.
- Process improvement: Make sure that the company’s customer support tools accurately record and monitor client contacts, problems, and resolutions.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Prior experience working in a customer service or support capacity, ideally in a startup or fast-paced setting.
- Excellent interpersonal and communication abilities, emphasizing patience and sensitivity.
- Rudimentary knowledge of customer service platforms like Zendesk, Intercom, or others.
- Aptitude for solving problems and a focus on the needs of the consumer.
- English proficiency. outstanding communication skills both in writing and speaking.
- The capacity to swiftly pick up and adjust to new platforms and technologies.
- Knowledge or expertise in the Fintech sector.
- Knowledge or expertise in payment compliance.
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How To Apply For Remote Pass Work From Home Hiring For Customer Support Agent
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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