Seeking Alpha Hiring For Customer Service Representative: Seeking Alpha is hiring candidates for the role of customer service representative. Below is the detailed job description.
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About Seeking Alpha
A crowdsourced content platform called Seeking Alpha disseminates financial market news. Both a website and a mobile app are available for access. Users must pay a subscription fee to access content after a free trial period. Nearly all of the articles published by the service are written by independent writers, primarily from the buy side, who are compensated according to the number of subscribers who view their work. Paco Ahlgren and Henry Blodget are notable contributions.
Seeking Alpha WFH Hiring For Customer Service Representative Details
Job Role: Customer Service Representative
Company Website: seekingalpha.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Handle a lot of incoming tickets and phone calls.
- Engage in active customer feedback calls, product feature tours, updates, and retention.
- Determine and evaluate the demands of the customer to ensure their fulfillment.
- Create enduring bonds and trust with client accounts by communicating honestly and actively.
- Respond to consumer inquiries by determining their requirements and offering thorough and precise answers.
- Make the extra effort to interact with customers.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Extremely proficient in both written and spoken English.
- At least two years of experience providing phone customer service.
- Excellent phone contact management abilities and attentive listening.
- A history of exceeding quotas and a talent for upselling extra goods and services.
- knowledge of CRM platforms and industry best practices.
- Customer focus and the capacity to adjust to and react to various customer personality types.
- Capacity to efficiently prioritize, multitask, and manage time.
- An advantage is having prior experience supporting financial institutions.
- An benefit is having prior experience offering help in a business-to-consumer setting.
- An advantage is familiarity with American stock markets and terminology.
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How To Apply For Seeking Alpha WFH Hiring For Customer Service Representative
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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