ServiceNow Hiring Contact Center Agent | Apply Now

ServiceNow Hiring Contact Center Agent: For the position of contact centre agent, ServiceNow is employing both experienced and fresh applicants. The following contains all of the information regarding Drive.

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About ServiceNow

Based in Santa Clara, California, ServiceNow, Inc. is an American software firm that creates cloud computing platforms to assist businesses in managing digital processes for enterprise operations. Fred Luddy founded ServiceNow in 2003. It is a component of the Russell 1000 Index and S&P 500 Index and is listed on the New York Stock Exchange. It was ranked first on Forbes magazine’s list of the most innovative businesses in the world in 2018.

ServiceNow Hiring Contact Center Agent Details

Job Role: Contact Center Agent

Company Website: servicenow.com

Qualification: Any Graduate

Experience: Fresher’s & Experienced

Batch: 2023,2022,2021,2020,2019,2018

Salary: ₹4 – 8 LPA* (Expected)

Location: Hyderabad

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• Answer calls from partners and consumers in a professional manner.
• Establish cases on NowSupport and collect essential data so that our Subject Matter Expert Teams can address issues found.
• Assign cases to the appropriate Subject Matter Expert Team in NowSupport.
• Instruct clients on how to open cases with NowSupport.
• Assist with early client triage by promptly and effectively responding to their basic questions via phone, email, or case.
• You will assist users in utilising the ServiceNow platform by offering guidance and/or case creation training as needed.
• Initial customer case triage with documented remedies and/or workarounds will be carried out by you.
• When required, you will escalate to subject matter experts and internal support resources.
• Every day, you will develop and respond to several situations.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications–

• Experience with Customer Service.
• The capacity to interact with individuals of all levels in an efficient manner.
• The capacity to get specific information about the problem from the consumer by asking clear and concise inquiries.
• The capacity to operate both alone and collaboratively.
• The ability to use the ServiceNow Platform.
• Previous encounters working in a call centre setting.
• Prior knowledge of user training.

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