Sophos is hiring recent graduates for the position of IT support engineer. The job description, prerequisites, and more details are provided below.
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About Sophos
British manufacturers of security gear and software go by the name Sophos Ltd. Before Thoma Bravo bought it in February 2020, it was traded on the London Stock Exchange.
Sophos Hiring IT Support Engineer For WFH Details
Job Role:Â IT Support Engineer
Company Website:Â www.sophos.com
Degree: Any Bachelor’s Degree
Batch:Â 2023,2022,2021,2020
Experience: Fresher’s
Salary: 3 – 5 LPA* (Expected)
Location:Â Ahmedabad, India (Remote)
Last Date: ASAP
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Roles & Responsibilities
- Engage with clients via chat, email, video calls, or in-person interactions to prioritise and handle tickets based on prior knowledge.
- Give senior executives specialised, high-quality IT help.
- Assist with new hire onboarding
- Help and assist in directing the Major Incident and problem management procedures, making sure that procedures are followed and RCAs are advanced as needed.
- Statistical reporting on SLAs and OLAs
- Establish, draft, and evaluate IT service-related standards and procedures.
- An active participant in more extensive IT SME-driven projects.
- Excellent communication abilities in English both written and spoken. (Able to draft communications for a wide range of users, including those for the entire firm).
- Encourage the development of engineering and consumer education resources.
- Has excellent leadership, planning, and presenting abilities.
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Required Skills & Qualifications
- A thorough understanding of the Mac or PC operating systems that is certified.
- Extensive familiarity with one or more Microsoft products (Win10&11, O365, Teams) at the certified level.
- A thorough understanding of desktops, laptops, printers, mobile phones, and accessories in order to make recommendations for our standard offering.
- Competent in identifying and fixing problems with applications and audio-visual equipment (AV).
- Comprehensive familiarity of the whole OS stack.
- The capacity to comprehend IP processing concepts and decode a network packet trace.
- Establish, produce, and evaluate hardware standards in order to satisfy our clientele’s demands.
- Comfortable troubleshooting complicated issues while collaborating with development teams and outside support providers.
- Comfortably resolving cloud computing environments’ performance and connection problems.
- Excellent communication abilities in English both written and spoken. (Able to draft communications for
- A wide range of users, including those for the entire firm).
- Assistance in the development of engineering and customer training resources.
- Outstanding problem-solving and customer service abilities to delve deeply into issues, working with internal and external parties as needed, and making sure a recurring issue is fully documented and remedied.
- A drive to stay current with emerging technologies, industry norms, and their application to IT services.
- Has excellent leadership, planning, and presenting abilities.
- Capacity to recognise, take ownership of, and lead the resolution of technical issues.
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