Splunk Hiring Technical Support Engineer: Hiring Technical Support Engineers (Cloud Support) with Bachelor’s or Master’s degree – 2021/2022/2023/2024 grads at Hyderabad location is part of Splunk Off Campus Drive 2024. Below is a thorough explanation of the eligibility and application process.
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About Splunk
Based in San Francisco, California, Splunk Inc. is an American software firm that develops software with a web-style interface for finding, monitoring, and analyzing machine-generated data. With the use of its software, real-time data may be collected, indexed, and correlated in a searchable repository to produce graphs, reports, alerts, dashboards, and visualizations.
The company use machine learning to detect trends in data, provide metrics, identify issues, and offer information for business processes. This horizontal technology is employed in business and online analytics, security, and compliance, as well as application administration.
Splunk Hiring Technical Support Engineer Details
Job Role: Technical Support Engineer
Company Website: www.splunk.com
Qualification: Graduate
Experience: Experienced
Batch: Recent Batches
Salary: INR 1,600,000 – 2,200,000 per year
Location: Hyderabad
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Maintain good customer relations by giving Splunk customers exceptional service and technical assistance.
- Assure a superior customer experience by taking responsibility for resolving customer issues.
- Encourage our clients along the whole support case process.
- Gain and preserve a thorough grasp of the Splunk product and associated technologies, concentrating on our primary platform.
- Diagnose technical difficulties to determine the underlying source of issues and develop a fix or workaround for a variety of situations.
- As part of the case management process, produce, reuse, enhance, and maintain high-quality knowledge articles while adhering to the methodology and principles of Knowledge-Centered Service (KCS).
- Confirm customer complaints, submit bug reports, bring up concerns with engineering, and serve as a liaison between clients and product developers.
- Encourage ongoing tool, process, and product supportability improvement.
- As delegated, carry out additional job-related tasks and take part in special initiatives.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Experience in a system management or customer-facing technical support capacity.
- Exposure to cloud computing platforms like Microsoft Azure, Google Cloud Platform, and Amazon AWS (including Amazon EC2 and S3).
- Familiarity with XML, HTML, Perl, Python, and other scripting languages.
- Knowledgeable about virtualization (KVM, Hyper-V, VMWare, etc.).
- Familiarity with front-end and web technologies such as JavaScript, Node.js, Apache, etc.
- Knowledge of relational databases and regular expressions (Regex).
- Logical approach to issue solutions, solid troubleshooting abilities, and expertise in cloud support.
- Exceptional interpersonal abilities and written and verbal communication.
- Fundamental familiarity with LDAP, Windows, Mac OS, or UNIX (Linux, *NIX).
- A fundamental knowledge of DNS, NAT, TCP/IP, UDP, gateways, and other networking fundamentals.
- Logical method for addressing issues and proficient troubleshooting abilities.
- Outstanding time management abilities and the capacity to adjust to the shifting priorities of client concerns.
- Proven capacity to pick up new technologies fast while staying up to date on industry developments.
- Enthusiastic about providing frequent maintenance updates and product releases, as well as working in a fast-paced technical setting.
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How To Apply For Splunk Hiring Technical Support Engineer
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍