Sprinto WFH Recruitment For Product Support Engineer: Sprinto is having work from home opportunity. The position is open to applications from freshmen. The Sprinto Job Description, Eligibility, and Details are listed below.
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About Sprinto
Automating Information Security Compliances & Privacy Laws for fast-growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.
Sprinto WFH Recruitment For Product Support Engineer Details
Job Role: Product Support Engineer
Company Website: sprinto.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Respond quickly to a variety of client questions during 24-hour shifts to guarantee constant support coverage.
- Provide quick, courteous, high-quality responses and help over all available channels (email, chat, Slack, video). Support customers with outgoing video calls as requested.
- Handle general questions, integrations, API problems, and other technical troubleshooting for Sprinto efficiently by using internal documentation and gaining thorough product expertise.
- Actively spot patterns and bring them to the attention of the appropriate teams. Notify managers or senior specialists of any missing knowledge articles, HelpCenter articles, or other necessary revisions.
- Keep abreast on product advancements, policy modifications, recognized problems, user comments, and a thorough grasp of the Sprinto product, compliance domain, and supported integrations.
- Proactively detect and resolve critical issues or outages while maintaining prompt communication with managers and engineers.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- One to three years of relevant job experience in SaaS technical or customer support.
- Outstanding English communication skills both in writing and speaking.
- Adapt at technological issues, particularly with integrations, cloud, and API.
- Knowledge of the fundamentals of cloud infrastructure providers and change management programs.
- A composed and understanding manner, particularly while dealing with difficult client situations.
- Preferably, a bachelor’s or engineering degree.
- It is advantageous to have prior Freshdesk experience.
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How To Apply For Sprinto WFH Recruitment For Product Support Engineer
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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