SuperProcure WFH Hiring For Customer Support Trainee: SuperProcure Hiring New Workers for customer support trainee for work from Home. SuperProcure is planning a hiring event off campus. The SuperProcure Job Description, Eligibility, and Details are listed below.
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About SuperProcure
A multi-enterprise cooperation platform for shippers, SuperProcure is the next generation of end-to-end TMS systems. Our goal at SuperProcure is to build and manage a well-oiled machine that offers a one-stop shop for all significant logistics activities.
Our focus is on our clients, and we constantly learn from them to deliver solid, tailored solutions for each and every one of them. With a nearly 100% retention record, we have more than 150 happy enterprise clients. The solution unites important parties involved in a truckload’s financing, planning, dispatch, and delivery under one roof.
SuperProcure WFH Hiring For Customer Support Trainee Details
Job Role: Customer Support Trainee
Company Website: www.superprocure.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: 3 to 6 LPA
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Clients are monitored and promptly assisted using a variety of communication methods, such as live chat, email, and phone.
- Diagnose and fix client tickets by offering detailed instructions or solutions.
- Serve as a point of contact for clients and internal teams, elevating complicated problems or comments as needed to guarantee prompt resolution.
- Answer questions about account setup, navigation, features, and functionalities while assisting clients in making efficient use of the SP digital logistics platform.
- Track client KPI adherence and user uptake throughout the platform.
- Use review sessions to actively involve users in order to promote product adoption and increase driver value.
- Always look for ways to improve the client experience by finding ways to streamline procedures.
- Put methods in place to improve user happiness and engagement.
- Encourage a satisfying user experience by offering prompt and efficient assistance.
- Set up user accounts in the system according to your preferences.
- Make sure new user onboarding procedures are precise and easy.
- Address user configuration requirements by working with cross-functional teams.
- Contribute to the development of tutorials and support documentation to help clients with self-service onboarding and troubleshooting.
- Provide thorough user training sessions over the phone and via email.
- Make sure users have the tools and information they need to ensure a seamless onboarding process.
- Answer user questions quickly while offering precise and succinct instructions.
- Track the degree of user acceptance and pinpoint areas in need of development.
- Create user engagement reports by pointing out problems and suggesting fixes.
- Work together with internal teams to put user adoption improvement plans into action.
- Keep thorough and precise records of all communications and questions from clients.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A bachelor’s degree in supply chain management, logistics, business administration, engineering, or a similar discipline is preferred.
- Competent in presentations and/or Excel.
- Outstanding written and verbal communication abilities, including the capacity to explain complex concepts in a clear and succinct manner to clients who are not technical.
- Excellent problem-solving skills and a proactive attitude toward answering questions and concerns from clients.
- It is advantageous to have prior expertise with help desks, logistics software, CRM applications, basic technical troubleshooting, or other client-facing positions.
- Willingness to serve clients’ business needs by working flexible hours when necessary.
- Assume responsibility for the tasks allocated and persevere through to completion.
- Rapid learner with an innate desire to keep becoming better.
- Knowledge of or interest in customer service for software or technology.
- Outstanding interpersonal skills and the capacity to understand the wants and worries of clients.
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How To Apply For SuperProcure WFH Hiring For Customer Support Trainee
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍