Sutherland Walk In Drive | UnderGraduate Can Apply

Sutherland is hiring both experienced and fresh candidates for the position of customer support associate. The job description, prerequisites, and more details are provided below.

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About Sutherland

Sutherland is a digital transformation firm driven by experience. Our goal is to provide incredibly well-thought-out experiences to clients and staff now that will still be enjoyable in the future.

We have been taking care of our customers’ customers for more than 35 years, accelerating growth and providing quantifiable outcomes. We use automation and strong intellectual property to build our own AI-based products and platforms.

Our team consists of international specialists who are dedicated to our clients and each other, as well as operationally efficient and culturally blended.

Sutherland Walk In Drive Details

Job Role: Customer Support Associate

Company Website: www.sutherlandglobal.com

Qualification: 12th Sd/Graduate

Batch: 2023,2022,2021,2020,2019,2018

Experience: 0-3 Years

Salary: 2.5-3.75 LPA* (Expected)

Job Location: Chennai( Perungalathur ), India

Last Date: ASAP

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Roles & Responsibilities

• Capacity to remember and use training-related knowledge.
• Respond to any customer service inquiries over the phone. Understanding of Antivirus Guidelines and Practices.
• Help clients with sales inquiries, assist them in purchasing antivirus products, and play a part in upselling, processing refund requests that incorporate retention strategies, and making sure that there is no negative influence on the customer experience at all.
• Before providing a solution, thoroughly understands the needs and problems of the customer by asking “Discovery” inquiries.
• Communicate with customers over the phone and via email in a professional manner. Give clients information about your products and services.
• Offer support for customer service concerns such as product renewals and refunds, among others.
• If necessary, forward client calls to the relevant department.
• Proceed to the next tier of the call if required.

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Required Skills

• Bpo Audio.
• Bpo Customer Support Worldwide.
• Call Centre Voice Process Worldwide VoiceVoice Assistance Global Voice Procedure Global Dialling.
• Advanced proficiency in Word and Excel.
• Proficiency in written and spoken communication with clarity, precision, and professionalism.
• Strong interpersonal abilities and the capacity to establish professional connections fast.
• Amiable and passionate approach to collaboration.

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Time & Venue

Date: 16th March

Time: 10.30 AM – 3.00 PM

Venue: Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark Opposite Perungalathur Railway Station.

Contact: Sharon  ( 9791160771 )