Sutherland WFH Hiring For Production Support Associate | Apply Now

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Sutherland is hiring new candidates for the position of Production Support Associate from home. Newer and Verified Details & Eligibility Below Applicants are welcome to apply for this role. Below is a thorough explanation of the eligibility and application process. (Sutherland Is Seeking Remote Workers)

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About Sutherland

Sutherland is a digital transformation firm driven by experience. Our goal is to provide incredibly well-thought-out experiences to clients and staff now that will still be enjoyable in the future.

We have been taking care of our customers’ customers for more than 35 years, accelerating growth and providing quantifiable outcomes. We use automation and strong intellectual property to build our own AI-based products and platforms.

Our team consists of international specialists who are dedicated to our clients and each other, as well as operationally efficient and culturally blended.

Sutherland WFH Hiring For Production Support Associate Details

Job Role: Production Support Associate

Company Website: www.sutherlandglobal.com

Qualification: Any Graduate

Batch: 2021, 2022, 2023, 2024 & 2025

Experience: 2-5 Years

Salary: ₹4 – 6 LPA

Job Location: Work From Home

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

  • Oversee the complete triage and resolution of tickets that users of the client’s custom apps send. Determine the severity, offer solutions, and escalate if required.
  • Acquire knowledge of the custom client apps’ workflow and offer issue reporting explanation and direction.
  • Give stakeholders periodic information on the state of the issues.
  • Make sure the relevant parties are informed so that problems are fixed within the predetermined SLAs.
  • Keep track of JSM ticket statistics to spot patterns and general problems that can be used to assist Product and Partner Management teams in determining which improvements will yield the most return.
  • Answer ad hoc inquiries from the Trove team on the technical operation of the customised apps for clients.
  • As the main subject matter expert for issue triage and resolution, offer day-of support for product releases.
  • Give daily assistance for hardware problems that are reported in the warehouse.
  • Assist in creating documentation on the features of the customised apps for clients.

Also Apply:

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how to apply for Sutherland WFH Hiring For Production Support Associate

Interested and qualified applicants are urged to submit an application before the deadline.

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