Syniverse Hiring For Customer Service Specialist: Syniverse is hiring candidates for the role of customer service specialist. Below is the detailed job description.
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About Syniverse
With a focus on 5G roaming, communications platform as a service (CPaaS), A2P messaging, roaming clearing and settlement, IPX, fraud prevention, mobile identity and authentication solutions, IoT, private networks, and other cutting-edge technologies used by multinational corporations and telecom providers, Syniverse is an American communications technology company.
Syniverse Hiring For Customer Service Specialist Details
Job Role: Customer Service Specialist
Company Website: www.syniverse.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Hyderabad
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Examine consumer concerns and inquiries, such as when a system, module, or function is inoperable or unavailable. In order to meet or beyond client expectations, take the necessary steps to promptly remedy the issue.
- Track issues that customers have reported after completing the ticketing process.
- When necessary, collaborate efficiently with second-level support groups and internal resources to resolve tickets.
- Assure prompt customer request follow-up and resolution in accordance with predetermined severity level norms and Expected Completions Dates.
- To guarantee client pleasure, keep in constant contact with internal departments (such as sales, marketing, and product support).
- Determine and evaluate the needs for departmental and individual training, and take the required actions to stay up to date on new products and services as well as improvements and updates.
- Make sure departmental and individual goals are fulfilled.
- Perform a variety of administrative tasks, such as time reporting, emailing, vmx, etc.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Outstanding written, verbal, and interpersonal communication skills.
- The capacity to operate under minimal supervision, even during weekends, holidays, and off-peak hours.
- The capacity to foresee client demands in advance and offer suggestions to satisfy them.
- The capacity to operate in a multi-shift setting that is open twenty-four, seven, and 365.
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How To Apply For Syniverse Hiring For Customer Service Specialist
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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