Tech Mahindra Hiring For Quality Analyst – Tech Mahindra is accepting applications for the role of Quality Analyst. Applicants with any graduation are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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About Tech Mahindra
An international provider of information technology services and consulting, Tech Mahindra is an Indian business. The company, which is a part of the Mahindra Group, has its registered office in Mumbai and its headquarters in Pune. More than 146,000 people work at Tech Mahindra in 90 different countries. In the Fortune India 500 list for 2019, the company came in at number five among IT enterprises in India and at number 47 overall.
Tech Mahindra and Mahindra Satyam completed their merger, which was announced on June 25, 2013. Among the leading Big Tech businesses in India is Tech Mahindra. As of June 2022, Tech Mahindra had 1,262 active clients.
Tech Mahindra Hiring For Quality Analyst Details
Job Role: Quality Analyst
Company Website: www.techmahindra.com
Qualification: Graduate
Experience: 1 Year
Batch: Any
Salary: As per company standards
Location: Noida
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Perform Audits of Transaction Quality
- Perform Error Analysis and Audit Data Analysis
- Give Metrics for Transaction Quality
- Give comments and ideas for enhancements.
- Publish dashboards on predetermined timeframes.
- Lead Quality-Related Initiatives
- Provide internal stakeholders access to data inputs.
- Adaptability and accessibility to meet any unforeseen business needs
- Guarantee Data Integrity, Availability, and Confidentiality
- Preferably, BFSI experience
- Experience in customer service is necessary.
- two years of experience working as a back office, chat, or customer service associate
- One year of QA expertise in chat, back office, or customer service
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Knowledge: Process comprehension, assessment and comments, reporting, and analysis
- Set up transaction processing controls with the goal of achieving a zero-defect output report and Release Metrics for Transaction Quality
- Make Dashboards Public
- Give comments and ideas for enhancements.
- Analyzing Gaps and Controls
- For process aberrations, error analysis and root cause analysis
- Compliance with Internal and External QMS Audit Requirements and Record-Keeping
- Constantly striving to fulfill and surpass SLAs
- Lead quality efforts at the process level.
- In charge of examining, monitoring, and pointing out deviations from the action plans that the internal teams share
- In charge of implementing monthly improvement initiatives in the regions designated as improvement areas
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How To Apply For Tech Mahindra Hiring For Quality Analyst
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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