Tech Mahindra Urgently Hiring For Service Desk Executive – Tech Mahindra is accepting applications for the role of Service Desk Executive. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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About Tech Mahindra
An international provider of information technology services and consulting, Tech Mahindra is an Indian business. The company, which is a part of the Mahindra Group, has its registered office in Mumbai and its headquarters in Pune. More than 146,000 people work at Tech Mahindra in 90 different countries. In the Fortune India 500 list for 2019, the company came in at number five among IT enterprises in India and at number 47 overall.
Tech Mahindra and Mahindra Satyam completed their merger, which was announced on June 25, 2013. Among the leading Big Tech businesses in India is Tech Mahindra. As of June 2022, Tech Mahindra had 1,262 active clients.
Tech Mahindra Urgently Hiring For Service Desk Executive Details
Job Role: Service Desk Executive
Company Website: www.techmahindra.com
Qualification: Any Graduate
Experience: 6 Month to 1 Year (Mandatory)
Batch: Any
Salary: 3-6 Lacs P.A
Location: Pune
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, Software)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Any Graduate, Diploma, IT education or comparable IT professional experience
- Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
- Flexibility to work in a 24*7 environment is mandatory.( Night Shifts)
- Working Days: Rotational off
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How To Apply For Tech Mahindra Urgently Hiring For Service Desk Executive
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