Tide WFH Hiring For Customer Support Associate L2: Tide is hiring candidates for the role of customer support associate L2. Below is the detailed job description.
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About Tide
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
Tide WFH Hiring For Customer Support Associate L2 Details
Job Role: Customer Support Associate
Company Website: www.tide.co
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Hyderabad
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Time is of the essence, and thorough product knowledge is essential when juggling priorities to guarantee that members receive level 2 support.
- You are naturally adept at seeing and noting trends, and you are always prepared to point out areas where the product or member experience could be enhanced.
- Getting to know new capabilities that will help members and their clients process payments more quickly.
- Providing regular, insightful input to managers of operations and products.
- Investigating data and supporting reporting to monitor the effectiveness of goods and services.
- Assistance with routine back-office duties, sharing your knowledge and experience with new team members, and helping them see your beliefs in action.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Your proficiency in both written and spoken English is outstanding.
- You are at ease utilizing industry technologies such as Excel, Jira, GSuite, and ticketing CRMs.
- You feel comfortable speaking with our members (by phone, chat, and email) to help them make the most of their current business accounts and products and to recommend others that could be useful.
- You take pleasure in coming up with novel solutions to challenging issues.
- You constantly keep an eye out for reoccurring problems and assist in developing new procedures to address them.
- You take accountability for your job and are incredibly organized.
- You’ve worked in customer service for the financial sector before.
- You’ve worked for startups and scaleups before.
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How To Apply For Tide WFH Hiring For Customer Support Associate L2
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍