For the position of Customer Success Engineer Apprentice, Trellix is currently accepting applications from Bangalore, India. The following contains all the information regarding the Trellix Recruitment Drive.
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About Trellix
Founded in 2022, Trellix is a privately held cybersecurity company that was formerly known as FireEye and McAfee Enterprise. It has assisted in identifying and averting significant cyberattacks. In order to look into cybersecurity threats, defend against malicious software, and assess IT security risks, it offers hardware, software, and services.
Trellix Hiring Customer Success Engineer Details
Job Role:Â Customer Success Engineer Apprentice
Company Website:Â www.trellix.com
Qualification:Â Graduate
Batch: Recent Batches
Experience: Fresher
Salary:Â As per Company Standards
Job Location:Â Bangalore, India
Last Date:Â ASAP
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Roles & Responsibilities
- When a customer reports an event, you should troubleshoot it, gather relevant information, engage with others as needed, and see the problem through to completion.
- Evaluate and comprehend the significance, gravity, and immediacy of problems.
- Assist customers in getting the most out of their purchases by responding to inquiries about certain products to improve the customer experience.
- Collaborate with a customer’s technical teams to help them extract as much value as possible in certain situations.
- Engage in important escalation calls with the client and explain technical specifics in a way that is clear and understandable for the audience given their level of technical proficiency.
- Give clients technical support for certain products, either alone or in groups, with an emphasis on prompt and high-quality resolution.
- Attain exceptional outcomes in terms of CSAT, Resolution Time, Response Time, and other critical performance metrics.
- To enhance the customer experience, work together and communicate with the other internal relationship management teams.
- Establish and maintain expectations with clients, such as prompt and frequent contact.
- Help clients put solutions or workarounds into practice.
- Determine the data that is needed, then help in gathering the data as needed.
- On a scheduled basis, take part in covering customer escalations after hours.
- As needed, have remote meetings with clients.
- Write SNS messages and KB articles.
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Required Skills & qualifications
- Customer-focused, taking a proactive, accommodating stance.
- Able to identify and comprehend the needs of a customer.
- Exceptional communication skills both in writing and speaking.
- Capacity to explain complex topics on several levels, adapting style and material to suit the needs of various clientele.
- Solid track record of providing excellent customer service and expertise with clients in large, international settings.
- The capacity to prioritise tasks, multitask, and fulfil deadlines.
- Strong ability to solve problems.
- Affable and personable with an optimistic outlook.
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how to apply for Trellix Hiring Customer Success Engineer
As soon as feasible, all qualified and interested applicants should apply online for this post using the below link.
