UnifyCX WFH Hiring For Customer Support: UnifyCX is hiring candidates for work from home opportunity for the role of customer support. Below is the detailed job description.
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About UnifyCX
UnifyCX is a cutting-edge, next-generation customer experience platform that combines cutting-edge AI technology with the best human knowledge. UnifyCX, which was created as a result of GlowTouch’s strategic acquisition of Collective Solution, provides a full range of customer experience management technologies intended to improve each step of the customer journey. UnifyCX is revolutionizing what it means to provide outstanding customer service with its worldwide reach and dedication to innovation. Our diversified team is a source of pride for us as a registered NMSDC Minority Business Enterprise (MBE).
UnifyCX WFH Hiring For Customer Support Details
Job Role: Customer Support
Company Website: www.unifycx.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Respond to consumer complaints, offer suitable remedies, and do so within the allotted time.
- Use the appropriate techniques and resources to present accurate, legitimate, and comprehensive information.
- Maintain documentation of all communications with customers, handle any account processing, and save records.
- Knowledge of CRM procedures and systems.
- Escalate customer and tool concerns as soon as possible.
- Follow the schedules that are released in advance, usually one week prior to the start of the month.
- To avoid affecting scheduling, the PTO should be planned well in advance and communicated to the managers and TLs.
- To abide by the established corporate policies.
- Observe communication protocols, rules, and regulations.
- To fulfill and surpass the established operational expectations.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Strong ability to multitask.
- The capacity to function well under duress and think critically.
- Outstanding typing abilities.
- Proficiency with keyboard shortcuts and effective computer operation.
- Outstanding writing and vocal communication abilities to communicate technical knowledge succinctly and simply.
- Positivity, empathy, and patience when interacting with clients.
- Being open to learning, innovating, and aggressively tackling challenges.
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How To Apply For UnifyCX WFH Hiring For Customer Support
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍