Unisys Hiring For Associate Tech Service Desk: Unisys is hiring candidates for the role of Associate Tech Service Desk. Below is the detailed job description.
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About Unisys
Global information technology leader Unisys provides high-performance, security-focused solutions to the world’s most technologically sophisticated governments and enterprises. Unisys provides unique software operating systems for high-intensity business computing, industry applications and services, digital transformation and workplace services, and security software and services. For its clients in the government, financial services, and commercial sectors, Unisys creates safer, better results.
Unisys Hiring For Associate Tech Service Desk Details
Job Role: Associate Tech Service Desk
Company Website: www.unisys.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Bangalore
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Initial point of contact for any concerns or requests raised by end users
- Usually offers both internal and external clients technical support.
- In charge of offering clients and/or staff the first line of telephone technical support for hardware, operating systems, subsystems, and/or applications
- Employs fundamental diagnostic methods to find issues, look into their causes, and suggest fixes for common malfunctions.
- Assumes full responsibility for end user issues until they are resolved and followed up on, as required by process specifications.
- Escalates complicated issues to Field Engineering or Remote Support Engineering personnel.
- Keeps response times and call quality within the set SLAs. keeps track of calls and makes sure the system is updated with all cases.
- Provide excellent and insightful customer assistance to a number of clients.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Outstanding writing and verbal communication skills.
- Strong familiarity with Microsoft applications, hardware, networking, and operating systems.
- Strong familiarity with the Microsoft Office Suite, including Word, Excel, and Outlook.
- Coordination and multitasking abilities.
- Outstanding decision-making abilities to accurately assess circumstances and promptly offer workable answers.
- Ability and willingness to work on 24-hour shifts.
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How To Apply For Unisys Hiring For Associate Tech Service Desk
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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