Experienced applicants are being sought by Unisys for the Service Desk Analyst L1 position. The following contains all of the information regarding Drive.
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About Unisys
Global information technology leader Unisys provides high-performance, security-focused solutions to the world’s most technologically sophisticated governments and enterprises. Unisys provides unique software operating systems for high-intensity business computing, industry applications and services, digital transformation and workplace services, and security software and services. For its clients in the government, financial services, and commercial sectors, Unisys creates safer, better results.
Unisys Hiring Service Desk Analyst Details
Job Role: Service Desk Analyst L1
Company Website: www.unisys.com
Qualification: Any Graduate
Experience: 1 – 4 Year’s
Batch: 2023 and Below
Salary: ₹3 – 10 LPA* (Expected)
Location: Bangalore, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Initial point of contact for any requests or problems raised by end users.
- Usually offers technical assistance to both internal and external clients.
- In charge of offering clients and/or staff the first line of telephone technical assistance for hardware, operating systems, subsystems, and/or applications.
- Employs fundamental diagnostic methods to locate issues, look into their origins, and suggest fixes for frequent malfunctions.
- Assumes complete ownership of end-user issues until they are resolved and follows up as required by the process specifications.
- Escalates difficult issues to field engineers or remote support engineers.
- Keeps response times and call quality within the agreed-upon SLAs. keeps call logs and makes sure all cases are updated in the system.
- Provide excellent and insightful customer assistance to numerous clients.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A minimum of any degree, higher than that, or something comparable, with English as the major language.
- One to four years of Tech Support Voice Process (ITSD) experience.
- Outstanding writing and verbal communication skills.
- Proficiency in Hardware, Networking, Operating Systems, and Microsoft Applications.
- Good familiarity with the Microsoft Office Suite, including Word, Excel, and Outlook.
- Coordination and multitasking abilities.
- Strong decision-making abilities to accurately assess circumstances and swiftly offer workable answers
- Ability and willingness to work on 24-hour shifts.
- Education, training, and/or experience relevant to completing a pertinent certificate program and/or experience relevant to providing information technology services appropriate IT degrees up to the tertiary level.
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How To Apply For Unisys Hiring Service Desk Analyst
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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