Velsera WFH Hiring For Customer Support Engineer: Velsera is hiring candidates for the role of customer support engineer. Below is the detailed job description.
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About Velsera
The manufacturer of precision engines is Velsera. We enable physicians, scientists, and researchers to better utilize analytics at the point of care, increase access to analytics, and promote precision R&D.
We bring together scientific information and technology-enabled solutions to provide an ongoing exchange of knowledge throughout the global healthcare ecosystem. This connects disparate biomedical communities, enabling them to build on one another’s achievements and expedite medical advancements that enhance human health.
We are growing and extending our workforce, which is spread across 14 countries, with our headquarters located in Boston, Massachusetts!
Velsera WFH Hiring For Customer Support Engineer Details
Job Role: Customer Support Engineer
Company Website: velsera.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Offer assistance to clients utilizing Velsera’s products and services both during and after business hours.
- Assist clients with technical and functional issues pertaining to Velsera products and services, including troubleshooting, prioritizing, triaging, and resolution.
- Work with cross-functional teams to identify and fix functional and/or technical issues, quickly elevating to the proper team when necessary.
- Use the support ticketing system to record client interactions, problems, and fixes.
- Enhance clients’ relationships with Velsera by educating them on how to use the company’s goods and services.
- To provide best-in-class assistance, guidance, and services, stay abreast of the most recent developments and trends in bioinformatics, precision medicine, life sciences, and workflow automation technologies.
- Participate in the development and upkeep of knowledge base articles and support documentation.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- At least a bachelor’s degree in a relevant topic, like genetics, bioinformatics, or a life sciences discipline.
- Demonstrated expertise in technical assistance or a related field, ideally in the software support, bioinformatics, precision medicine, life sciences, or workflow automation sectors.
- A solid understanding of ideas, operating systems, and software applications.
- Outstanding troubleshooting and problem-solving abilities.
- Excellent communication and customer service abilities.
- The capacity to operate both independently and cooperatively in a group setting.
- Knowledge of workflow automation systems, precision medicine applications, and software related to the life sciences or bioinformatics.
- Expertise with CRM programs, help desk software, and other technical support resources.
- A readiness to pick up new skills and gain knowledge in many business domains.
- Proven capacity to participate in business-wide initiatives and work on cross-functional projects.
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How To Apply For Velsera WFH Hiring For Customer Support Engineer
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍