Verint Hiring Engineer Product Support | Apply Now

For the position of Engineer-Product Support in the Bangalore, India location, Verint is currently accepting applications. The following is a complete list of Verint Recruitment Drive details.

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About Verint

Founded in 2002, Verint Systems is an analytics firm situated in Melville, New York. The company offers hardware and software solutions for corporate information and customer engagement management. Their products are made to help customers analyse data, especially big data sets.

Verint Hiring Engineer Product Support Details

Job Role: Engineer – Product Support

Company Website: www.verint.com

Qualification: Bachelor’s degree

Batch: Recent Batches

Experience: 0 – 2 years

Salary: As per company standards

Job Location: Bangalore, India

Last Date: ASAP

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Roles & responsibilities

• Answer calls from customers to follow up on, report, or escalate issues. Show a strong desire to address their concerns as soon as possible and make sure that issues and escalations are properly owned.
• Maintain contact with escalated levels and keep track of client calls to make sure issues are still being resolved.
• In order to confirm client satisfaction and find any lingering problems, follow up on a class of closed tickets.
• Carry out customer modifications within the CRM, enable and alter customer access to third-party solutions, and verify the customer’s eligibility for help.
• Send out notifications to your consumer base, promotional materials, or product details as needed.
• Additional tasks and obligations as designated.

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Required Skills & Qualifications

• 0 to 2 years of prior customer service experience
• Knowledge of contact centre operations and/or technological tools and software
• Strong communication abilities both in writing and speaking
• Centred on customer service
• Rudimentary understanding of networking protocols and Microsoft OS
• Extremely driven, practical, and capable of picking up, comprehending, and remembering technical concepts
• Flexibility in working hours to ensure customer satisfaction; may need to take part in on-call rotations in accordance with Support’s on-call protocol
• Successful completion of the background check procedure, in compliance with federal and local laws, encompassing work, education, criminal convictions, OFAC, SS Verification, and credit, if applicable
• Clients have the option to ask for more background checks on Verint staff members.
• Verint retains the ability, in compliance with relevant legislation, to mandate that workers in specific roles submit to background checks on a regular basis or as needed in order to meet the needs of our customers.
• A bachelor’s degree in a comparable profession or discipline related to technology
• Preferably bilingual in Spanish and English
• Shown expertise or background in one or more of the following fields:
• Databases
• Protocols and networking Telecom systems (CTI, VOIP, PBX), TCP/IP, HTTP, FTP, and SMTP.
• Windows security, desktop domains (active directory), and operating systems.
• Knowledge of HTML, JavaScript, and XML Work supporting software programmes, such as Oracle, MS SQL Server, and IIS.

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