Wipro Hiring For L1 Tech Support Engineer: For the position of L1 Tech Support Engineer, Wipro is hiring both experienced and fresh applicants. The following contains all of Drive’s information.
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About Wipro
Wipro, an Indian multinational organisation, is a provider of information technology, consulting, and business process services. It is stylized in lower case as wipro. It is among the top Big Tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robots, artificial intelligence, and data analytics.
Wipro Hiring For L1 Tech Support Engineer Details
Job Role: L1 Tech Support Engineer
Company Website: www.wipro.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: 2.5 – 5 LPA* (Expected)
Location: Bangalore, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Responds to direct consumer questions.
- Offers clients technological support.
- Diagnoses and fixes problems. Recognize the network architecture needed to provide VoIP services.
- Suggests design components, software, and hardware for networks.
- Responds to technical inquiries, resolves technical issues, and offers suitable remedies.
- Handles support interactions via phone, chat, screen sharing, and email in a timely and correct manner.
- Uses all of the resources provided to Tier 1 Representatives to handle and resolve customer complaints, queries, and problems with the utmost civility and professionalism.
- Aims to address the customer’s concerns by providing alternate solutions where necessary if the problem is outside the representative’s area of expertise and responsibility.
- Respect deadlines, instructions, and specifications in compliance with the policies and processes established by the company.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Precision and focus on details? Excellent understanding and written language.
- Ability to understand articles and strong analytical abilities.
- Capable of multitasking.
- Microsoft Excel.
- Call management, accents, and neutral voices.
- Process Understanding.
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How To Apply For Wipro Hiring For L1 Tech Support Engineer
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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