Wipro Hiring Graduates For Service Desk Analyst: Wipro is hiring recent graduates to work as test engineers. The position is open to applications from freshmen. Wipro is planning a hiring event off campus. Details, eligibility, and the job description for Wipro are provided below.
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About Wipro
Wipro, an Indian multinational organisation, is a provider of information technology, consulting, and business process services. It is stylized in lower case as wipro. It is among the top Big Tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robots, artificial intelligence, and data analytics.
Wipro Hiring Graduates For Service Desk Analyst Details
Job Role: Service Desk Analyst
Company Website:Â www.wipro.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location:Â Bengaluru
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Answer all client inquiries by phone, chat, email, and portal; get to know each client and their specific applications and procedures
- Understand the basic functions of frequently used hardware, software, and other devices.
- Accurately log all service desk tickets using the designated tracking software in accordance with standard operating procedures for the service desk.
- Make sure that the scorecard for TAT, SLA, and hits is kept up to date in accordance with the SoW.
- Handle every inquiry and escalate if necessary in accordance with the established helpdesk policies and guidelines.
- Keep logs of incidents, issues, and their resolutions.
- Update and monitor client data and status
- Forward any comments, recommendations, or customer escalations to the relevant internal staff.
- Determine and recommend ways to make processes, procedures, etc. better.
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How To Apply For Wipro Hiring Graduates For Service Desk Analyst
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