For its Bengaluru and Pune, India offices, Wipro is now seeking applicants for the position of Service Desk Analyst. The following contains all of the information regarding Wipro Hiring Service Desk Analyst.
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About Wipro
Wipro, an Indian multinational organisation, is a provider of information technology, consulting, and business process services. It is stylized in lower case as wipro. It is among the top Big Tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robots, artificial intelligence, and data analytics.
Wipro Hiring Service Desk Analyst Details
Job Role: Service Desk Analyst
Company Website: www.wipro.com
Qualification: Bachelors or Master’s Degree.
Batch: Recent Batches
Experience: Freshers/Experience
Salary: As per Company Standards
Job Location: Bengaluru/Pune, India
Last Date: ASAP
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Roles & Responsibilities
- Answer all client inquiries by phone, chat, email, and portal; get to know each client and their specific applications and procedures.
- Understand the basic functions of frequently used hardware, software, and other devices.
- Accurately log all service desk tickets using the designated tracking software in accordance with standard operating procedures for the service desk.
- Make sure that the scorecard for TAT, SLA, and hits is kept up to date in accordance with the SoW.
- Handle every inquiry and escalate if necessary in accordance with the established helpdesk policies and guidelines.
- Keep logs of incidents, issues, and their resolutions.
- Update and monitor customer data and status.
- Forward any comments, recommendations, or customer escalations to the relevant internal staff.
- Determine and recommend ways to make processes, procedures, etc. better.
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Required Skills & Qualifications
- Process excellence is the capacity to adhere to the criteria and guidelines of the service desk in order to deliver consistent outcomes, effective control, and risk reduction.
- Domain Knowledge: Understanding of the managed process or domain.
- Following TAT and SLA according to SoW.
- Very Little Escalation.
- Client Relationship.
- Successful Interaction.
- Change Focused on Details Swiftness.
- Client-centeredness Superior Execution.
- Zeal for outcomes.
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