Wipro Recruitment For Management Trainee: Wipro is seeking management trainees through off-campus placement for Gurugram in its 2024 off-campus recruitment campaign. Students can apply to the Wipro off-campus drive 2024 from a variety of academic programs. Candidates who meet the requirements can review further information below.
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About Wipro
Wipro, an Indian multinational organisation, is a provider of information technology, consulting, and business process services. It is stylized in lower case as wipro. It is among the top Big Tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robots, artificial intelligence, and data analytics.
Wipro Recruitment For Management Trainee Details
Job Role:Â Management Trainee
Company Website:Â www.wipro.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary:Â up to â‚ą6 LPA *
Location:Â Gurugram
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Handling all incoming customer support requests politely over the phone and/or via email Recording all relevant end user identifying data, such as name, department, contact details, and kind of issue or problem
- To guarantee process productivity, update your own availability in the RAVE system.
- Keep a record of every question you receive, the actions you take to solve problems, and the overall number of successful and unsuccessful answers you provide.
- To answer any client inquiries, adhere to established protocols and procedures.
- As per the SLAs specified in the contract, respond to client inquiries.
- Utilize internal knowledge bases, tools, and frequently asked questions to help clients solve problems effectively.
- Determine and absorb pertinent product information to improve customer service and troubleshooting.
- Record and examine call records to identify recurring patterns and avert further issues.
- Updating and maintaining consumer self-help materials will expedite the resolution process.
- When there are warning signs, report significant customer concerns to the team leader for an expedient resolution.
- Make sure clients receive all product disclosures and information both before and after making calls or sending emails.
- Stays out of legal hot water by honoring service agreements.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Functional Proficiency/Process Understanding.
- Understanding of designated procedures, instruments, and systems – Basis for Competency.
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How To Apply For Wipro Recruitment For Management Trainee
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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