WPP Hiring For Junior Application Support Analyst: WPP uses their official career page to announce a virtual off-campus hiring event for freshmen candidates. To learn more about WPP Hiring 2024, interested job seekers can read this job posting. They can also apply for the WPP Recruitment 2024 by clicking the registration link at the bottom of this post. More information regarding the WPP Off Campus Eligibility Requirements, Exam Date, and Recruitment Pattern for 2024 is covered below.
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About WPP
With its headquarters located in London, England, WPP plc is a worldwide holding corporation that specialises in communications, advertising, public relations, technology, and commerce. As of 2019, it was the biggest advertising corporation in the world. Advertising, public relations, media, and market research networks including AKQA, BCW, CMI Media Group, Essence Global, Finsbury, Grey, Hill+Knowlton Strategies, Mindshare, Ogilvy, Wavemaker, Wunderman Thompson, and VMLY&R are just a few of the several businesses that WPP plc owns. Along with Publicis, The Interpublic Group of Companies, and Omnicom Group, it is considered one of the “Big Four” agency companies. WPP is a component of the FTSE 100 Index and has its primary listing on the London Stock Exchange.
Martin Sorrell retired on April 14, 2018, thirty-three years after starting the business. The chairman is Roberto Quarta.
WPP Hiring For Junior Application Support Analyst Details
Job Role:Â Junior Application Support Analyst
Company Website:Â www.wpp.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location:Â Chennai, Hybrid
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Respond to system and integration error alerts, assist with all request fulfillment requirements for apps, and carry out administrative duties such as user setup and modifications.
- In order to address platform and software issues in servers, databases, web services, and other mission-critical platforms, handle incoming incident, request, and problem tickets from end users in the ITSM toolkit (escalated from the first line support).
- Examine support tickets to make sure they contain all pertinent end user and issue/incident details.
- Set priorities for tickets and address them as needed, elevating to second and third line teams if needed.
- Execute practical desktop fixes, such as setting up hardware, installing and updating software, creating file backups, and configuring platforms and systems.
- Monitor the incident’s progress until it is resolved, keeping important parties informed.
- Keep a record of the problem-solving process, including all decisions and actions—both successful and unsuccessful—all the way through to the end result.
- Maintain the functionality of all platforms and software, both new and old, throughout the company.
- Determine and become familiar with the software platforms that the company uses and supports.
- Provide resources for commonly asked questions, knowledge bases, and software updates on the workplace intranet to help with problem solving.
- Support the testing of both new and current software platforms that are being developed or are being considered for purchase.
- Conduct post-resolution follow-ups and test fixes to make sure issues have been sufficiently fixed.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A college or university degree in information systems or computer science, as well as one year of comparable job experience
- Although not required, ITIL Foundation v3 certifications would be beneficial.
- Fundamental knowledge of the processes involved in incident, problem, change, and release management
- Knowledge of the concepts, procedures, and problem-solving strategies of troubleshooting
- Extremely driven and self-directed
- Strong problem-solving and analytical skills
- Extremely focused on client service
- Outstanding interpersonal, writing, and oral communication abilities Proficiency in media kinds and file formats
- Capacity to convey technical details in an approachable manner
- Detailed, well-groomed, and courteous
- Capable of adjusting to new procedures and technological advancements
- Second Language (Spanish, German, Mandarin, Brazilian Portuguese)
- Background in coding
- Be prepared to work in round-the-clock assistance.
- Must be at ease with rotational shifts.
- Experience serving customers as a sales assistant or advisor.
- Familiarity with transcoding techniques and technology.
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How To Apply For WPP Hiring For Junior Application Support Analyst
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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