Xometry WFH Hiring For Customer Support Coordinator: Xometry is hiring candidates for work from home for the role of Customer Support Coordinator. Below is the detailed job description.
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About Xometry
Xometry is an on-demand industrial parts marketplace based in North Bethesda, Maryland, United States.
Its CEO and co-founder is Randy Altschuler. Its customers include BMW, NASA, Bosch, Dell, and General Electric.
Xometry WFH Hiring For Customer Support Coordinator Details
Job Role: Customer Support Coordinator
Company Website: www.xometry.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Keep an eye on specific business units’ service channels to spot any encounters that can result in a bad customer experience.
- Work together with internal teams to guarantee timely and satisfactory resolutions.
- Keep thorough records so that trend analysis can be used to inform ongoing service enhancements.
- In order to reduce the possibility of client attrition, evaluate consumer sentiment and escalate high-risk conversations.
- To proactively handle encounters that are at danger, arrange cross-functional help.
- Make sure that every service interaction follows Xometry’s quality and safety procedures.
- Share patterns that have been seen and suggest ways to improve the general quality of the services.
- Give peers mentoring and practical suggestions for enhancing service interactions.
- Assign additional tasks to help the team and improve client satisfaction.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Excels at multitasking and thrives in a fast-paced setting.
- Knowledge of the fundamentals of providing a satisfying customer experience and being an effective communicator.
- Proven capacity to hold managers and other employees responsible for prompt actions.
- Outstanding customer service abilities and expertise in defusing tense situations with clients.
- Adapt in communicating client demands to a variety of teams at all organizational levels.
- It is better to have prior industrial or technology-driven business experience.
How To Apply For Xometry WFH Hiring For Customer Support Coordinator
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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