Zensar Technologies Hiring Freshers For IT Service Desk Specialists – Zensar Technologies is hiring Freshers for IT Service Desk Specialists position. Below are the job description, eligibility requirements, and information for Motorola Solutions.
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About Zensar Technologies
Zensar is a leading technology solutions company with a strong engineering pedigree. Headquartered in Pune, India, we are part of the USD 4.4 billion RPG Group, serving over 145 global clients. We have been a public-listed company for over 50 years, disrupting the status quo through our deep engineering capabilities, innovation, and velocity.
Zensar Technologies Hiring Freshers For IT Service Desk Specialists Details
Job Role: IT Service Desk Specialists
Company Website: www.zensar.com
Qualification: BE /BTech) with IT (Information Technology /Computer Science) background
Experience: Freshers/Experience
Batch: Any
Salary: ₹3.2 – 5.5 LPA*
Location: Pune, Maharashtra, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Proactive observation and maintenance of the IT infrastructure.
- Completing user tickets
- Remote troubleshooting should be done.
- Ask specific inquiries to identify problems.
- Try several approaches until you find a solution.
- Observe ITIL procedures.
- Recognize and adhere to all customer-specific procedures.
- Collaborate with team members and seniors
- Work during client business hours
- Prepared to work on the weekends and after hours if necessary for the job.
- Take unsolved problems to the next degree.
- Contact the end user again.
- Prepare to move to other Zensar places.
- Tiage, classification, prioritization, and assignment of tickets.
- Major IT Incident Escalation, AD User Record Currency, and Network Sharing access, setting up and closing accounts
- Deliver top-notch customer support both in and out of calls.
- Assume responsibility for first call resolution in order to deliver prompt and effective inquiry resolution.
- Look for chances to advise customers about additional value-added services.
- Take part in both official and informal training sessions.
- Respect all legal standards that are necessary for the position.
- Assure adherence to service levels for requests and incidents.
- Keeping an eye on the Service Desk queue to make sure every ticket is handled promptly and competently.
- For the purpose of maintaining effective and high-quality IT service delivery, adhere to established or recorded IT operational procedures and make sure they are constantly followed.
- Preserve and enhance critical performance metrics.
- Involvement in raising the standard of service delivery
- Participating actively in team and cultural transformation within the Service Desk group
- Observe all information security guidelines.
- Must be prepared to work rotating 24-by-7 shifts as required for this position.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Seeking to hire recent BE/BTech engineering graduates with experience in computer science and information technology.
- Selected applicants must have experience with at least one of the following technologies: networks, Windows and virtualization, databases (SQL and MY SQL), storage, and backup.
- To equip them to manage diverse responsibilities connected to each technology, successful applicants will get both specialized training in one technology area and basic training in other technology areas.
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How To Apply For Zensar Technologies Hiring Freshers For IT Service Desk Specialists
The following link will allow all interested and qualified applicants to apply online as soon as possible.
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