Zoho Technical Support Engineers Hiring | Apply Now

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Candidates with and without experience are being hired by Zoho for positions as technical support engineers. The following contains all of the information regarding Drive.

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About Zoho

An Indian multinational technology company called Zoho Corporation creates web-based business tools and computer software. It is well recognised for its web-based office suite, Zoho Office Suite. Sridhar Vembu and Tony Thomas launched the business in 1996, and it is now present in seven countries, with its corporate offices located in Del Valle, Texas, west of Austin, and its worldwide headquarters located in Chennai, Tamil Nadu, India. The corporation is mostly owned by Radha Vembu, the sister of Sridhar Vembu.

Zoho Technical Support Engineers Hiring Details

Job Role: Technical Support Engineer

Company Website: www.zoho.com

Qualification: Any Bachelor’s Degree

Batch: 2024 and Below

Experience: Fresher’s & Experienced

Salary: 3 – 5 LPA* ( Expected )

Location: Chennai, India

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

  • Respond to consumer questions via phone, email, and chat on the features and capabilities of the product.
  • Quickly resolve technical problems that customers report and help them with third-party and in-product setups.
  • Assume responsibility for the open cases and work with internal teams to ensure a timely conclusion.
  • Coordinate with multiple internal teams throughout an incident, effectively communicating the status till resolution.
  • Closely collaborate with the Engineering and Product Management teams to escalate significant issues and offer solutions for product development.
  • Meet SLA and other important performance criteria on a regular basis.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications–

  • Must be flexible with all support modalities, including email, live chat, and phone calls.
  • Excellent verbal and written English communication skills * Strong attention to detail and eagerness to learn.
  • Willingness to work weekends and nights, either permanently or on a rotating basis.
  • It would be advantageous to have prior experience as a technical support engineer or customer success specialist with an email service provider, email security software vendor, or domain hosting provider.
  • Fundamental understanding of Active Directory and networking.

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how to apply for Zoho Technical Support Engineers Hiring

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