Zolo Hiring For Customer Service Intern: Zolo is hiring for Customer Service Intern. Below is the detailed description of internship.
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About Zolo
Leading supplier of managed co-living spaces in India for both working people and students is ZoloStays. Our apartments provide a hassle-free extended stay and come furnished with a wide range of upscale and basic utilities. These offer modern, technologically upgraded sanitary eating options, completely equipped rooms, regular housekeeping, smooth internet access, and sophisticated security systems. We take great pleasure in creating a thriving resident community that is underpinned by first-rate services and an omnichannel platform.
At present, we are functioning in nine Indian cities: Bangalore, Chennai, Pune, Mumbai, Hyderabad, Gurgaon, Noida, Kota, and Coimbatore. We are swiftly growing within these regions and have plans to expand into other cities in the future.
Zolo Hiring For Customer Service Intern Details
Job Role: Customer Service Intern
Company Website: zolostays.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: ₹15k Per Month
Location: Bengaluru
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Examine and observe consumer interactions to find recurring problems that cause escalations.
- Assist the group in monitoring and recording escalation cases.
- Compile information on complaints, escalation patterns, and customer interactions.
- Help with data analysis to find trends and possible areas for development.
- Contribute to the creation and application of plans to deal with persistent problems and lower escalations.
- Work together with customer service to test and improve strategies for preventing escalation.
- Under the guidance of seasoned team members, respond to simple client inquiries and assistance requests.
- Help in the efficient resolution of client concerns to avoid escalation.
- To assist in identifying areas for improvement, compile and report team member and customer feedback.
- Create frequent reports on patterns in escalation and participate in conversations about improving customer service tactics.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Strong verbal and writing communication abilities.
- Fundamental analytical abilities and meticulousness.
- The capacity to efficiently prioritize and manage several responsibilities.
- Knowledge with CRM systems and proficiency with Microsoft Office (Word, Excel, and PowerPoint) are advantages.
- A proactive approach to problem-solving and a desire to learn.
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How To Apply For Zolo Hiring For Customer Service Intern
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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