Zones Hiring Service Desk Freshers: Zones is hiring freshers candidates for the role of service desk. Below is the detailed job description.
Join Below To Get Instant Jobs Update and Alerts
About Zones
With an unparalleled supply chain, Zones is a global provider of end-to-end IT solutions. Zones, a Minority Business Enterprise (MBE) that has been in operation for more than 35 years, is positioned to be the IT partner you require. It specializes in managed/professional/staffing, cloud and data center, networking, security, and digital workplace services. With operations in over 120 nations, a strong portfolio, and the highest certification levels from important partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has perfected the art of creating digital infrastructures that transform business operations and guarantee that, no matter what they require, they can consider IT done.
Zones Hiring Service Desk Freshers Details
Job Role: Service Desk
Company Website: www.zones.com
Qualification: BSc (IT, Computer) or B.Tech/ BE, BCA, M.Tech
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: INR 300000 – 360000 Annually
Location: Bangalore
Last Date: ASAP
Also Apply:
HPE Hiring For External Graduate
Roles & Responsibilities
Below are the Roles & Responsibilities –
- Act as the initial point of contact for clients contacting you via phone, chat, or email for technical support.
- Use diagnostic methods and relevant inquiries to conduct remote troubleshooting.
- Choose the best course of action based on the SOPs and KBs pertaining to the problem as well as the pertinent information that consumers have supplied.
- Guide the client through the process of resolving the issue.
- Report unsolved problems to the next support staff level.
- Give precise details on IT services or goods.
- Keep logs of incidents, issues, and how they were resolved.
- Update and monitor customer information and status.
- Forward any consumer comments or recommendations to the relevant internal staff.
- Determine and recommend potential enhancements to KB articles and procedures.
Also Apply:
SpringWorks WFH Hiring For Support Intern
Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Proficiency in Core IT Support, Serving Clients Around the Globe (24/7).
- Know how to configure and troubleshoot desktop hardware and related accessories.
- Capacity for teamwork and efficient communication via chat platforms (e.g. Microsoft Teams, Skype)
- Proficiency with Windows operating systems, hardware diagnostics and setup, and software installation and troubleshooting.
- Have experience in a fast-paced workplace.
- Excellent experience with customer service.
- Strong communication abilities are essential.
- The capacity to effectively multitask.
- Documentation and ticket creation in real time.
- The capacity to do jobs within SLAs.
Also Apply:
KPMG Hiring For Analyst SAP Data Management
How To Apply For Zones Hiring Service Desk Freshers
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍