Zones Recruitment For Service Desk L1: Zones is hiring candidates for the role of service desk L1. Interested candidates can go through the below post.
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About Zones
Zones India is a multinational provider of IT solutions dedicated to supporting companies’ digital transformation. We accomplish this by collaborating with top tech companies and concentrating on four essential Solution Environments: Data Center Transformation, Network Optimization, Workplace Modernization, and Security Fortification. Zones, LLC, which has its headquarters in Auburn, Washington, USA, is the parent company of Zones India. The future appears brighter every day for Zones, LLC, a $2 billion firm that operates in more than 80 countries and has grown for more than 35 years.
Zones Recruitment For Service Desk L1 Details
Job Role: Service Desk L1
Company Website: www.zones.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Bangalore
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Act as the initial point of contact for clients contacting you via phone, chat, or email for technical support.
- Proficiency in Core IT Support, Serving Clients Around the Globe (24/7).
- Know how to configure and troubleshoot desktop hardware and related accessories.
- Capacity for teamwork and efficient communication via chat platforms (e.g. Microsoft Teams, Skype)
- Proficiency in Windows operating systems, hardware diagnostics and setup, and software installation and troubleshooting.
- Have experience in a fast-paced workplace.
- Strong communication abilities are essential.
- The capacity to effectively multitask.
- Documentation and ticket creation in real time.
- The capacity to do jobs within SLAs.
- Use diagnostic methods and relevant inquiries to conduct remote troubleshooting.
- Choose the best course of action based on the issue’s SOPs and KBs and the pertinent information supplied.
- Guide the client through the process of resolving the issue.
- Report unsolved problems to the next support staff level.
- Give precise details on IT services or goods.
- Keep logs of incidents, issues, and how they were resolved.
- Update and monitor customer information and status.
- Forward any consumer comments or recommendations to the relevant internal staff.
- Determine and recommend potential enhancements to KB articles and procedures.
- Rotating shift that is available around-the-clock.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Ability to identify and fix simple technological problems more quickly.
- Strong knowledge of mobile devices, computer systems, and other tech items.
- Excellent experience with customer service.
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How To Apply For Zones Recruitment For Service Desk L1
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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