Concentrix Customer Service Representative Job: Concentrix is currently accepting applications for the post of Customer Service Representative at its facilities in Gurugram, India. Here are all the details regarding the recruitment drive for Monotype.
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About Concentrix
Concentrix is a multinational provider of services and technology. Concentrix went public as a separate business on December 1, 2020, after serving as a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006. California’s Newark serves as the home base for Concentrix.
Concentrix Customer Service Representative Job Details
Job Role: Customer Service Representative – Non-Voice
Company Website: www.concentrix.com
Qualification: Minimum high school level education
Batch: Recent Batches
Experience: Freshers
Salary: ₹3.7 LPA
Job Location: Gurugram/Gurgaon, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Easily using and switching between tools during a chat session to ensure you can offer the most thorough and accurate service possible.
- Providing excellent customer service by answering questions through an online chat channel while adhering to assigned shifts, procedures, benchmarks, and departmental goals.
- Utilising contact monitoring tools to capture every encounter with customers and forwarding unresolved complaints to the appropriate departments with all pertinent data included.
- Maintaining your word, keeping people informed about the status of your efforts, and identifying and requesting help with any roadblocks that prevent you from reaching your objectives.
- assembling and storing current campaign knowledge.
- Information security needs to be upheld, and it’s your duty to report any issues by following the proper protocol.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Requires a minimum of schooling to enter high school.
- Both novice and seasoned agents would benefit from having prior web chat experience at a call centre (Advantageous).
- It’s beneficial to have previous experience with multinational BPO.
- Strong knowledge of the English language and exceptional letter-writing skills for business.
- Shown computer literacy, Microsoft Office expertise, understanding of relevant software, and sophisticated internet capabilities.
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Benefits
- Attractive pay starting at 3,70,000 LPA.
- Free transit service.
- Health advantages.
- Awards and honours throughout the entire year.
- Cutting edge amenities, such as a café, indoor gaming, and other leisure pursuits.
- Gaining experience in the industry can advance your career.
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how to apply for Concentrix Customer Service Representative Job 2024
Interested and qualified applicants are urged to submit an application before the deadline.
