Concentrix Customer Service Representative Job 2024 | Apply Now

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Concentrix Customer Service Representative Job: Concentrix is currently accepting applications for the post of Customer Service Representative at its facilities in Gurugram, India. Here are all the details regarding the recruitment drive for Monotype.

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About Concentrix

Concentrix is a multinational provider of services and technology. Concentrix went public as a separate business on December 1, 2020, after serving as a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006. California’s Newark serves as the home base for Concentrix.

Concentrix Customer Service Representative Job Details

Job Role: Customer Service Representative – Non-Voice

Company Website: www.concentrix.com

Qualification: Minimum high school level education

Batch: Recent Batches

Experience: Freshers

Salary: ₹3.7 LPA

Job Location: Gurugram/Gurgaon, India

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

  • Easily using and switching between tools during a chat session to ensure you can offer the most thorough and accurate service possible.
  • Providing excellent customer service by answering questions through an online chat channel while adhering to assigned shifts, procedures, benchmarks, and departmental goals.
  • Utilising contact monitoring tools to capture every encounter with customers and forwarding unresolved complaints to the appropriate departments with all pertinent data included.
  • Maintaining your word, keeping people informed about the status of your efforts, and identifying and requesting help with any roadblocks that prevent you from reaching your objectives.
  • assembling and storing current campaign knowledge.
  • Information security needs to be upheld, and it’s your duty to report any issues by following the proper protocol.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

  • Requires a minimum of schooling to enter high school.
  • Both novice and seasoned agents would benefit from having prior web chat experience at a call centre (Advantageous).
  • It’s beneficial to have previous experience with multinational BPO.
  • Strong knowledge of the English language and exceptional letter-writing skills for business.
  • Shown computer literacy, Microsoft Office expertise, understanding of relevant software, and sophisticated internet capabilities.

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Benefits

  • Attractive pay starting at 3,70,000 LPA.
  • Free transit service.
  • Health advantages.
  • Awards and honours throughout the entire year.
  • Cutting edge amenities, such as a café, indoor gaming, and other leisure pursuits.
  • Gaining experience in the industry can advance your career.

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how to apply for Concentrix Customer Service Representative Job 2024

Interested and qualified applicants are urged to submit an application before the deadline.

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