Ellucian Hiring For Product Support Specialist: Ellucian is hiring candidates for the role of Product Support Specialist. Below is the detailed job description.
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About Ellucian
Ellucian leads the global education technology market. Serving more than 20 million students and collaborating with more than 2,900 clients in 50 countries, we drive innovation in higher education. All students, teachers, and staff benefit from increased efficiency, individualized experiences, and enhanced engagement thanks to Ellucian’s AI-powered platform, which was trained on the largest dataset in higher education. The Ellucian platform offers best-in-class SaaS capabilities and provides insights required both now and in the future, all while being driven by decades of experience and a singular emphasis on the particular requirements of educational institutions. From student recruiting, enrollment, and retention to workforce analytics, fundraising, and alumni interaction, these services and solutions cover every stage of the student lifecycle.
Ellucian WFH Hiring For Product Support Specialist Details
Job Role: Product Support Specialist
Company Website: www.ellucian.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Establish and manage client tenants in the cloud environments of Smart Plan, Award, and Transfer.
- Carry out data migration and cloning between different non-production and production settings.
- Own and manage the repository in Git, as well as product configurations (customer configs).
- Help business analysts configure new customer settings.
- Create and manage Groovy-based data transformation scripts.
- Schedules for data collecting should be managed and coordinated, and related scheduled operations should be configured.
- Assist business analysts in formulating rules for the Advanced Advising Guidelines.
- Set up role mapping and Single Sign-On (SSO).
- Set up and oversee the initial executions, timetables, and configurations for Award data analysis.
- In order to guarantee that important consumer concerns are handled quickly and efficiently, report and escalate data-related risks to management.
- Take part in production incident escalation at Tier 2.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Strong grasp of Git, including branching, merging, and resolving conflicts.
- SQL expertise and rudimentary programming knowledge (Groovy, Python, regex).
- Fundamental knowledge about AWS.
- Knowledge of Degree Audit systems, SIS, and the higher education system in the United States.
- Outstanding time management and attention to detail abilities.
- Strong grasp of SaaS principles and the software development process.
- Strong knowledge of services, applications, and operations.
- The capacity to function well both individually and in a team with little direction.
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How To Apply For Ellucian WFH Hiring For Product Support Specialist
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