Glean Hiring Technical Support Engineer | Apply Now

Glean Hiring Technical Support Engineer: The position of Technical Support Engineer is open at Glean. Below is the detailed job description of the post.

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About Glean

Generative AI powered by search. Glean is the AI-powered work assistant — across all your company’s data.

Glean Hiring Technical Support Engineer Details

Job Role: Technical Support Engineer

Company Website: www.glean.com

Qualification: Graduate

Batch: Recent Batches

Experience: 0-1 Year

Salary: As per company standards

Job Location: Banglore

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• Take charge of the Glean clients’ deployment, customisation, and proactive and reactive support.
• Provide prompt attention to customer concerns and questions, as well as technical troubleshooting, resolution, and follow-up.
• Help clients integrate more datasources into Glean so that the knowledge and content for their users’ search experiences grows.
• Inform clients on how to utilise the capabilities of the Glean product as needed.
• Determine system and user health concerns by analysing important indicators, create a repair strategy, and carry it out while keeping the client informed and coordinating as needed.
• Handle alarms that have an influence on customers; they need to be resolved in concert with system resources and customer administrators.
• To develop improvements in products, processes, and services, collaborate closely with teams within Glean.
• Engage in professional presenting and interaction skills while communicating with internal teams and consumers.
• Organise and carry out the technical execution of client projects, including system integrations with SaaS-based setup and customisation.
• Have a proactive attitude while providing consumers with service and be self-motivated.
• Be extremely thorough, meticulous, and well-organized to make sure that every problem is handled through to the end.
• To evaluate achievements and areas for development, use metrics and objective measurements.
• Resolve technical challenges, including the capacity to troubleshoot and identify the underlying source of problems.
• Troubleshoot problems by looking through trace files, examining stack traces, and locating and reading application logs.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications–

• Possess expertise in a minimum of one of the following fields: Professional services, support engineering, or customer solutions engineering.
• Possess at least some practical expertise with SaaS-based system integrations, knowledge technologies, or search technologies.
• Possess knowledge of cloud technologies in at least one of the following: Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
• Investigate problems with REST APIs.
• Assist with SSO, SAML, and OAuth when debugging networks.
• Keep track of problems and add to the support knowledge base.
• Possess an understanding of intermediate/advanced Linux, SQL/database, and the fundamentals of Kubernetes.

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how to apply for Glean Hiring Technical Support Engineer

The following link will allow all interested and qualified applicants to apply online as soon as possible.