Glean Hiring Technical Support Engineer: The position of Technical Support Engineer is open at Glean. Below is the detailed job description of the post.
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About Glean
Generative AI powered by search. Glean is the AI-powered work assistant — across all your company’s data.
Glean Hiring Technical Support Engineer Details
Job Role:Â Technical Support Engineer
Company Website: www.glean.com
Qualification: Graduate
Batch: Recent Batches
Experience:Â 0-1 Year
Salary:Â As per company standards
Job Location:Â Banglore
Last Date:Â ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Take charge of the Glean clients’ deployment, customisation, and proactive and reactive support.
- Provide prompt attention to customer concerns and questions, as well as technical troubleshooting, resolution, and follow-up.
- Help clients integrate more datasources into Glean so that the knowledge and content for their users’ search experiences grows.
- Inform clients on how to utilise the capabilities of the Glean product as needed.
- Determine system and user health concerns by analysing important indicators, create a repair strategy, and carry it out while keeping the client informed and coordinating as needed.
- Handle alarms that have an influence on customers; they need to be resolved in concert with system resources and customer administrators.
- To develop improvements in products, processes, and services, collaborate closely with teams within Glean.
- Engage in professional presenting and interaction skills while communicating with internal teams and consumers.
- Organise and carry out the technical execution of client projects, including system integrations with SaaS-based setup and customisation.
- Have a proactive attitude while providing consumers with service and be self-motivated.
- Be extremely thorough, meticulous, and well-organized to make sure that every problem is handled through to the end.
- To evaluate achievements and areas for development, use metrics and objective measurements.
- Resolve technical challenges, including the capacity to troubleshoot and identify the underlying source of problems.
- Troubleshoot problems by looking through trace files, examining stack traces, and locating and reading application logs.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications–
- Possess expertise in a minimum of one of the following fields: Professional services, support engineering, or customer solutions engineering.
- Possess at least some practical expertise with SaaS-based system integrations, knowledge technologies, or search technologies.
- Possess knowledge of cloud technologies in at least one of the following: Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
- Investigate problems with REST APIs.
- Assist with SSO, SAML, and OAuth when debugging networks.
- Keep track of problems and add to the support knowledge base.
- Possess an understanding of intermediate/advanced Linux, SQL/database, and the fundamentals of Kubernetes.
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how to apply for Glean Hiring Technical Support Engineer
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