PhonePe Hiring Customer Experience Specialist | Apply Now

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PhonePe Careers 2024: In 2024, PhonePe, a prominent organisation, will hold an Off Campus Drive to provide prospects for recent graduates to join as PhonePe Customer Experience Specialists for the Bangalore Office. A student may apply for the PhonePe off-campus drive in 2024 if they hold a bachelor’s degree in any subject. Candidates who meet the requirements can review further information below.

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About PhonePe

With its headquarters located in Bengaluru, Karnataka, India, PhonePe is a worldwide corporation that offers digital payments and financial services. In December 2015, Sameer Nigam, Rahul Chari, and Burzin Engineer established PhonePe. August 2016 saw the launch of the PhonePe app, which is based on the Unified Payments Interface (UPI).

Eleven Indian languages are available for the PhonePe app to use. Through it, customers can send and receive money, top up data cards, recharge DTH and mobile services, pay for utilities, make in-store purchases, and send and receive money.

PhonePe Hiring Customer Experience Specialist Details

Job Role: Customer Experience Specialist

Company Website: www.phonepe.com

Qualification: Graduation (10+2+3) is Mandatory

Experience: 0-2 Years

Batch: 2024 and before

Salary: up to ₹4 LPA*

Location: Bangalore

Last Date: ASAP

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Roles & responsibilities

  • Keep your word and put the needs of the consumer first in all that you do.
  • Respond to simple questions on transactions and PhonePe accounts.
  • Flexibility in switching between data and phone channels.
  • Observe the prescribed procedure instructions in order to resolve the issue.
  • Gain the trust of your clients by their interactions.
  • Capacity to achieve daily and hourly production targets.
  • Utilise internal resources and procedures to promote resolution.
  • Raise the necessary level of support from the appropriate teams in order to address consumer concerns.
  • Make suggestions for process enhancements
  • Engage and inform clients so they can make the most of PhonePe.

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Required Skills & Qualifications

  • Possess outstanding verbal and writing communication skills.
  • Possess a strong capacity for learning.
  • Engage in active listening and handle objections skillfully.
  • Possess a strong sense of customer orientation and the capacity to adjust or react to various situations.
  • Be receptive to criticism, adaptable, and a team player.
  • Capacity to efficiently prioritise, multitask, and manage time.
  • Must be able to communicate in both Hindi and English.
  • It is recommended if one is multilingual in both spoken and written South Indian languages.

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how to apply for PhonePe Hiring Customer Experience Specialist

The following link will allow all interested and qualified applicants to apply online as soon as possible.

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