Base8 Work From Home Hiring Service Desk Support | Apply Now

Base8 Work From Home is hiring new employees to staff its service desk. Base8 is holding a hiring campaign off campus. The position is open to applications from freshmen. The Base8 Job Description, Eligibility, and Specifications are listed below.

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About Base8

A centralised marketplace for purchasing, selling, and trading digital assets is called Base8. Our goal is to give people and organisations access to the expanding cryptocurrency market through a safe and easy-to-use platform. Our team of skilled people and state-of-the-art technologies are committed to enabling everyone to trade digital assets. Come along with us as we transform the cryptocurrency financing industry.

Base8 Work From Home Hiring Service Desk Support Details

Job Role: Service Desk Support

Company Website: https://base8.app/

Qualification: Any Graduate

Experience: Freshers (0-1 Years)

Batch: Recent Batches

Salary: As per company standards

Location: Work From Home

Last Date: ASAP

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Roles & responsibilities

• Keep track of all discussions, actions, and tasks completed with the IT Service Management Tool (Service now).
• Use the knowledge base in Service today to find known errors and workarounds to help with diagnosis or resolution.
• Knowledge of service level agreements and contractual objectives (SLAs).
• Capacity to effectively organise their time between online (phone support) and offline (email support) tasks.
• May deal with customers who have particular needs.
• Respond to and resolve internal staff requests and Service Desk events; offer a broad user base IT assistance for a variety of technologies, mostly Microsoft.

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Required Skills & Qualifications

• Acquiring more sophisticated troubleshooting abilities and methods.
• A bachelor’s degree in information technology, computer science, or a similar discipline.
• Outstanding communication abilities (required).
• Adaptable enough to work nights.
• Troubleshooting Active Directory, Outlook, Networks, and Windows.
• Familiarity with AD, Windows, 0365, etc.

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