Salesforce Hiring Associate Technical Support Engineer | Apply Now

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Fresh graduates are being hired by Salesforce Recruitment as Operations Administrators. Salesforce is holding a hiring campaign off campus. The Salesforce Job Description, Eligibility, and Specifications are listed below.

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About Salesforce

American cloud-based software provider Salesforce, Inc. has its main office in San Francisco, California. It offers applications and customer relationship management (CRM) software with an emphasis on e-commerce, analytics, sales, customer support, marketing automation, and application development.

Salesforce was founded in February 1999 by Marc Benioff, a former executive at Oracle. The company grew rapidly, and in 2004 it went public. Salesforce, valued at around US$153 billion as of September 2022, is the 61st largest corporation in the world based on market capitalization. In 2022, it emerged as the largest corporate software company globally. Salesforce generated $31,352 million in revenue and was ranked 491st on the Fortune 500 in 2023. Salesforce has also been a part of the Dow Jones Industrial Average since 2020.

Salesforce Hiring Associate Technical Support Engineer Details

Job Role: Associate Technical Support Engineer

Company Website: www.salesforce.com

Qualification: Bachelor’s/Master’s Degree

Batch: Recent Batches

Experience: Freshers

Salary: As per company standards

Job Location: Bangalore/Hyderabad

Last Date: ASAP

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Roles & Responsibilities

  • Utilising our case-management tool, respond quickly to employee questions and concerns about HR
  • Examine employee-submitted benefit claims
  • Help with duties involving employee benefits inquiries
  • Using our customer portal and additional social media platforms, give staff members exceptional customer service.
  • Encourage the creation, updating, and improvement of knowledge articles to fill in knowledge gaps and maintain the relevance of the material for our staff in our centralised knowledge base.
  • To resolve problems, communicate clearly and cooperatively with other support teams and stakeholders.
  • Sustain the necessary degree of programme, process, and policy expertise to support managers and employees.
  • Identify process improvements proactively and work with others to create a more efficient and effective procedure that improves the working environment for employees.
  • Verify the internal Shared Services’ correctness. Documentation of community processes.
  • Make sure that the audit standards are followed by completing the work accurately and on time.
  • Capacity to uphold confidentiality in all areas of work duties.
  • Additional tasks and project work as needed.

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Required Skills & Qualifications

  • 0–1 year of professional experience.
  • A demonstrated ability to solve problems and a love of technology and lifelong learning.
  • Excellent communication skills both in writing and speaking.
  • Outstanding focus on customer service.
  • At ease in a fast-paced setting with conflicting priorities.
  • Outstanding organisational, prioritisation, time management, and follow-up abilities.
  • Ability to function well in a group setting and proficiency with PowerPoint and Excel.

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